Frequently Asked Questions

How much does this cost?

It depends on the material, the cutting technique, and complexity of your project. You can get a free quote.

Are my uploaded project files kept private?

Absolutely. We use the latest encryption technology to keep your files safe and secure.

What can’t you cut with a waterjet?

Probably diamonds, but no one has offered us a big enough diamond to try it out.

How much is shipping?

Shipping is free!

Do you offer terms?

We do! – if you are a business looking to arrange terms, Please send us an email to .

What are your tolerances?

On our cutting technologies page, we list all of the available cutting technologies and their respective tolerances.

My uploaded file is giving me an error?

Your file likely contains extra lines or multiple components. For our software to read your file correctly, it needs to have only the cut path of your path. Parts need to be enclosed without open contours. Text also needs to be converted to shapes/outlines.

Can you convert my hand drawn sketch into a DXF?

We most certainly can! Send us an email to with your drawing as an attachment. Drawing services start at $50 CAD for each component depending on complexity.

What extra services do you offer?

We offer a multitude of additional services here at CutShapeShip. We can tap holes, we can form your parts, we can paint or anodize your parts and much more. If a service that you need is missing. Send us an email to and we will get back to you.

How long will it take to produce my parts?

The typical turn around time that we aim for is 4 days. Depending on the cutting technology used and additional services requested it can change.